Returning a Faulty Product
Before returning any faulty products, please email our customer service department, providing images and the relative information, so that we can aim to get this resolved as quickly as possible.
Returning a Wrong Issue Items
If you are to receive an incorrect item, we sincerely apologise. Please email our customer service department as soon as possible providing the full details of your order, so that we can get this matter resolved. Refunds we aim to process all refunds within 5 working days of receiving your returned order. Once we authorise a refund your bank can take between 2-5 working days to show this in your account, we are really sorry but we have no control over your banks return transaction processing policy and we have no way of speeding up your bank.
Our Returns Address
ARMA-MI, 2 CUCKOO WALK, TROWBRIDGE, BA14 7GG, WILTSHIRE
This returns policy applies to items bought from arma-mi.co.uk. However, if you are unhappy with your goods we will happily issue a replacement or refund assuming they are returned within 28 days of receipt of your order.
Please ensure you enclose a completed returns form with your order. If you are unable to print the returns form, please include the required information clearly on a piece of A4 paper and include it with the return.
All returned items must be complete with all original tags, and in original and resalable condition. We reserve the right to refuse a return if it fails to meet the above terms.
Please make sure all return packages are sent with a trackable, insured service, ensuring your items are well packaged, as we cannot take responsibility for items damaged or lost in transit.
If you are returning an item from outside the UK, please clearly mark the package ‘Returned Goods’, to avoid any customs charges. ARMA-MI. is not responsible for any return custom charges made.
Please note return postage charges are non-refundable unless your order is faulty or incorrect.